About DCQ

Debt Collection Queensland is a brand, and our name packs a punch. We are the Queensland footprint of Australia’s premier Debt Collection Firm “The Debt Collection Group“.

Debt Collection Queensland

Debt Collection Queensland is the statewide division of a National Debt Recovery Firm “The Debt Collection Group“. The Group operates nation wide and our clients consist of SME’s through to Multinational Corporations. We specialize in Commercial Debt Recovery and have many years experience in Commercial Litigation. Our team has the experience and skills to get your money back – be it recovery within Australia or even abroad.

“Our promise to you is that you will be kept up to date on your files throughout the recovery process.”

Reporting and Communicating with You

We believe that communication with our clients are key to a strong ongoing relationship. We live and die by the relationships that we form with you. We pride ourselves on our customer service, and work hard on breaking the mould of traditional debt collectors and their poor client service.We understand that you need to know where were we are at within the recovery process.

We know that you have to prepare your monthly report to the shareholders and/or Directors. To facilitate your reporting requirements, you can track and view your collection files online.

Our secure SMART Client online facility provides the following benefits to you:

Real-time Internet access to your files – reducing time consuming phone updates
You can view full file history & make comments that appear in the file history.
You can instantly give us instructions and leave us messages.
Advise us of debtor payments, credits, or balance changes.

By giving you access to view and track the progress of your files, you will always be up to date and importantly – you can monitor our performance – this helps to keep us on the front line of customer service.