Debt Collection Queensland continually Trains, Educates & updates its recovery team to ensure strict compliance with the various Debt Collection Laws, Codes and Regulations.
It is important to note there are strict guidelines on what you can and cannot do in relation to debt collection – there are also heavy fines that can follow if you do not comply with the various industry codes.
THE ACCC DEBT COLLECTION GUIDELINES
All Debt Collectors are governed by the Australian Competition and Consumer Commission’s (“the ACCC”) Debt Collection Guidelines (“the Guide”). The guide was originally published in 2005 and reflects the ACCC and the Australian Securities and Investment Commission’s (“ASIC”) view of how relevant provisions of the Trade Practices Act 1974 and the ASIC Act 2001 apply to Debt Collection procedures and processes.
At Debt Collection Queensland, our staff are constantly trained and monitored to comply with these strict guidelines.
View a copy of the Guideline by clicking here.
The above publication is a reprint of the guide jointly produced by the ACCC and ASIC and has been reproduced with their permission.
“Don’t put your company at risk by taking unreasonable steps in your Debt Recovery processes. Let Debt Collection Queensland deal with your debtors.”
What can you do to pursue a Debt?
Debt collection is a Legitimate and necessary business activity where Creditors and Collectors are able to take reasonable steps to secure payment from clients who are legally bound to pay or to repay money they owe.
Creditors should treat debtors and third parties fairly and with respect and courtesy. You should never:-
- Harass or coerce Debtors
- Treat them unconscionably
- Mislead them as to the nature of their debt or their Legal obligations and
- You should also not pursue a person for a debt unless you have reasonable grounds for believing the person is liable for the debt.
Contact with the Debtor
Communications with a Debtor must always be for a reasonable purpose, and should only occur to the extent necessary. It may be necessary and reasonable for you to contact a debtor to:
- Give information about the debtor’s account ie. provide details of the debt owing
- Communicate a demand for payment
- Accurately explain the consequences of non-payment, including any legal remedies available to the collector/creditor
- Arrange for repayment of a debt
- Put a settlement proposal or alternative payment arrangement to the Debtor
- Review existing arrangements after an agreed period
- Find out why earlier attempts to contact the debtor have not been responded to within a reasonable period
- Ascertain why an agreed repayment arrangement has not been complied with
- You can also contact a debtor at the debtor’s request.
*SPECIAL 2012 NEW YEAR RATES! Click the red button above!
